Issues_Archive

**Archived: Issues, Concerns, and Fixes for Hardware/Software**
(Link to Current Issues )

This isn't a solution to the problem but more of a possible cause. At this point there is not a way to get back your lost pages. So please advise your teachers.
 * Flipchart Pages Missing But Showing Up In The Page Browser**
 * Scenario**: You have several flipcharts open. Flipchart 1, Flipchart 2 and Flipchart 3. Flipchart 3 is the one that you are viewing. You close out the other flipchart pages, without viewing them, by clicking the X in the tab at the top of the page. It then prompts you to save your flipchart. You select "yes" for each one. If this is done, Flipchart 1 and 2 CAN lose the pages that were viewed last.

1. Use Mr. Clean Magic Eraser Dry Sponge - gently because it is abrasive 2. Windex - spray on towel not board 3. Dry Eraser Cleaner - spray on towel not board 4. VERY VERY small amount of 409 cleaner - spray on towel not board
 * Cleaning Dry Erase Marks** **([|Promethean Forum 1], [|Promethean Forum 2,])**

[|Instructions for Updating Expressions Self Paced Learning.pdf] [|KernelUpgrader_V1_to_V2.rf] [|V9.02_0010.rf]
 * Instructions for updating ActivExpressions for Self Paced Learning** **w/ needed files**

[|Setting Up Self Paced Questions.pdf]
 * Instructions on how to set up basic questions for Self Paced Learning**

1. Remove the battery cartridge from the ActiVote Device. 2. Look inside the "shell" of the ActiVote and you should see two gold colored strips of metal. 3. Using the eraser from a pencil, rub the gold strips as if you were cleaning them. 4. Look at the battery cartridge and you should see two bent silver strips of metal with "dimples" 5. Rub these silver strips with the eraser as well. 6. Put the ActiVote back together.
 * Possible fix for ActiVotes not lighting up (voting). This is after you have checked the battery!**

1. Right Click: Desktop 2. Select: Properties 3. Select: Screensaver Tab 4. Select: Power button 5. Select: Power Schemes 6. Set all six settings to: Never
 * Possible fix when board loses connection after period of inactivity:**

1. Disconnect Promethean USB cable from computer & unplug the ActivBoard 2. In control panel select add and remove programs 3. Remove current Activdriver 4. Navigate to the computer's System32 folder in the Windows folder 5. Delete the ActivDriver file: "activeds.tlb" 6. Reboot computer 7. Install driver 4.1.14.20 (Driver download is located at Promethean Planet > log in > Support > Upgrades > Active Driver > First download is for Windows) 8. Plug ActivBoard back in & connect computer back to board and calibrate.
 * Directions for updating drivers:**

1. Right Click: My Computer 2. Select: Manage 3. Select: Device Manager 4. Click the "+" beside: Human Interface Devices 5. For each Promethean device listed: --- - Right click the device - -- - Select: Update Driver
 * Possible fix for various issues such as pen stops working: (please note that the directions for updating the drivers shown above is a better way to go, but these steps can be done in a "pinch".)**

1. When the wrong type of device showed for registration, I unplugged and re-plugged the board, restarted the program, and the right device showed. 2. After registering all devices successfully, when ActivStudio began and I clicked on the tool to begin ActiVotes, it gave me a wrong country error and wouldn't go on. To remedy this, I went to the ActivSoftware file in Program files, then drivers, then ActivControl2.exe, made a shortcut for it, then dropped the shortcut in the All Users Startup folder. It worked every time I tested it after several restarts.
 * Problems with registering ActiVotes: (as "told" by Debby Acevedo)**

=
Box shows up after teacher searches for world maps, the box shows "Creating Folders". Box flashes red. Updated to 3.7 version, did not fix the problem. No fix yet. //Try indexing shared folders in resource manager//=====

If the nibb gets flat from use on one side, you can take an emory board--nail file-- and gently reshape it, round it off. If it gets flat the contact point will not be as effective. Or---check to see if the nibb has been placed in the pen up side down.)
 * Dull Nibb--pen works sporadically, not making good contact**

Maintenance
Is there a schedule out there for general maintenance of the installed projectors? Filters are becoming clogged on the machines that were installed last year which causes the fan/bulb to go out. Tech Ops suggested that we clean them in August and in January. At DFT, have purchased a small, hand-held vacuum: custodian will vacuum the tops of the projectors and empty out the filter every month.


 * Reported issues at Callison**
 * **Campus** || **Room** || **Problem** || ** How Often ** ||
 * Callison || A201 || Recognizing the pen || Once a month ||
 * Callison || A207 || Recognizing the pen || About once a day ||
 * Callison || C207 || My board will randomly become disconnected with my computer and/or the pen || About once a day ||
 * Callison || A115 || Recognizing the pen || About once a day ||

Discovered that if you click on the board icon on the system tray, select settings, select pen tab, make sure "mouse" is selected. "Tablet" was selected on the one I worked on today and switching pen settings was all that it needed. Update software and driver. Check resolution Disconnect board from outlet then reconnect
 * Pen does not work**

If unplugging the power to the board and plugging it back in doesn't work, try unplugging the USB cable from the back of the board (not the laptop or wall) and plugging it back in. Last resort: use a printer cable to run from the back of the board directly to the laptop USB (bypassing the extender).
 * Board is not found/recognized**

** Board not connected ** – The flame on the top left corner is not lit and the Promethean Board icon in bottom right of desktop has a red X on it. Check by right clicking on the icon and select “About.” The board is not listed if it is not connected. · Plug board in. If you are changing wall outlets, wait 10 seconds between plug ins · Change USB ports on the back or side of laptop – try each one · Make sure if you have a blue network and orange network close by, you use the blue network outlet and not the orange. You don’t want to use both. · If you have an USB extender on an orange cord plug – plug USB into one of the available USB ports on laptop and the blue outlet or orange if that is your only one · If you have a mini USB square end, plug into appropriate outlet. A green light will light. Then the USB end goes into one port on the laptop ** Fuzziness or shadowing ** - may need to change out faulty VGA cable. First check the focus on the data projector. · Check to be sure the slide door on bottom of projector is completely open. It may look open, but you need to get on a ladder and push it. A quarter of an inch closed is enough to not have the light on completely.
 * Data Projector - ** If the light is faint where you can’t see whether the computer is projected on the board or not –

ActiVotes may appear to have dead batteries but could actually have a bad connections. Several ActiVotes from different classrooms appeared to have dead batteries and when they were changed out, the Vote still did not work.
 * "Dead Batteries" / ActiVotes not lighting up**

Possible fix for ActiVotes not lighting up (voting). 1. Remove the battery cartridge from the ActiVote Device. 2. Look inside the "shell" of the ActiVote and you should see two gold colored strips of metal. 3. Using the eraser from a pencil, rub the gold strips as if you were cleaning them. 4. Look at the battery cartridge and you should see two bent silver strips of metal with "dimples" 5. Rub these silver strips with the eraser as well. 6. Put the ActiVote back together.

You register all ActiVotes on Inspire and then the numbering system is out of sync when you begin the voting process. Ex. When you vote and click Device 3 it highlights 21 on the board or Device 1 highlights 8 on the board. Possible solution: You may have the Anonymous Setting toggled on. This will cause them to appear "unsynced". Sometimes this is hard to distinguish depending on how you named your devices. Here is a screen shot of both modes. The first image is the NORMAL mode.. The Second is the ANONYMOUS mode. When the ANONYMOUS mode is toggled on the icon has a white box highlighted around it.
 * ActiVotes NOT remaining synced on Inspire**


 * Teacher Directions***If your pen stop working with your Activslate!

A quick fix: **Display on Promethean Board looks wide-anged** filling the sides but not the top and bottom. I found that if I click the ASPECT on the remote it went back to full screen.